Last updated: January 2026

Welcome to kerkia. We believe every player's personal data belongs to them. This Privacy Policy clearly explains what information is collected when you use the kerkia platform, how it is used, how long it is retained, and what rights you have. This policy has been written in plain language with our Bangladeshi users in mind.

In brief: kerkia never sells your data to third parties. Your information is used solely for service delivery, security assurance, and legal compliance.

1. What Data We Collect

When you open an account, play games, or make transactions on kerkia, certain information is collected as a natural part of the process. This information falls into two main categories — what you provide directly, and what our systems record automatically.

Information You Provide Directly:

  • Full Name, Date of Birth & Nationality
  • Email Address & Mobile Number
  • Banking and payment information (mobile banking number)
  • A copy of your national ID or passport for identity verification
  • Messages or complaints submitted to customer support

What the system records automatically:

  • IP Address & Device Type
  • Browser information and operating system
  • Pages you visited on the platform and how long you spent on them
  • Game Logs & Betting History
  • Login time and location data
Data Type Reason for Collection Retention Period
Identity Information Account Verification & KYC Account closure + 5 years
Transaction Information Payment Processing 7 years (legal obligation)
Game Logs Dispute Resolution & Auditing 3 years
Contact Information Sending support and updates For the duration of the active account
Cookie & Session Data Site improvement and experience customization 30 days to 1 year

2. How Your Data Is Used

Kerkia uses your information for the following purposes. Only the data strictly necessary for each purpose is used — nothing more.

  • To complete account creation and identity verification (KYC)
  • To process deposits, withdrawals, and other financial transactions
  • To deliver uninterrupted gaming services and resolve technical issues
  • To send bonuses, promotions, and personalized offers (based on your consent)
  • To detect and prevent fraud and ensure account security
  • To monitor responsible gaming and intervene where necessary
  • To meet regulatory requirements and legal obligations
  • To improve customer service and resolve complaints
Your Preferences: You can opt out of promotional emails or SMS at any time from your account settings. However, important transactional notifications cannot be disabled.

3. Who Your Data Is Shared With

Kerkia never sells your personal data. However, in certain circumstances, limited information may need to be shared with trusted third parties. Those circumstances are:

  • Payment Processors: Limited payment information is shared with mobile banking and e-wallet providers to process transactions.
  • Game Providers: Third-party game software companies receive only the data necessary to operate the games.
  • Regulatory Authorities: Certain data may be shared with authorities to comply with licensing regulations.
  • Law Enforcement: Relevant information is provided when required by court order or legal obligation.
  • Security Partners: Limited data is shared with trusted technology partners to detect fraud and maintain cybersecurity.

All third parties are bound by strict confidentiality agreements and may only use your data for the specified purpose.

4. Cookies & Tracking Technologies

Kerkia uses cookies to improve its website and app and to personalize your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security; cannot be disabled.
  • Performance Cookies: Analyzes which parts of the site are used most — helping us improve our services.
  • Functionality Cookies: Helps remember your language preference and interface settings.
  • Marketing Cookies: Used to show relevant offers; you can turn this off at any time.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to stop working.

5. How We Protect Your Data

Kerkia employs industry-leading technology and practices to keep your data safe. Our security infrastructure operates around the clock to ensure your information is always protected.

  • SSL/TLS Encryption

    All communication between your browser and kerkia's servers is secured with 256-bit SSL encryption — the same standard banks use for their online services.

  • Two-Factor Authentication (2FA)

    Two-factor authentication is available as an extra layer of security when accessing your account. Enabling it makes unauthorized login virtually impossible.

  • Secure Servers and Data Centers

    All kerkia data is stored in internationally certified, secure data centers with 24/7 monitoring. Regular security audits and penetration tests are conducted.

  • Limited Access Policy

    Within kerkia, only staff members who require access for their specific role can view certain data. All access is logged and reviewed on a regular basis.

  • Regular Backups & Recovery Plan

    Your data is backed up regularly, and a rapid recovery plan is in place to handle any unforeseen incident.

6. Your Rights

Kerkia believes you should have full control over your own data. That is why we provide you with the following rights:

Right to Know: You can request to see what personal data we hold about you.
Right to Rectification: You can request that incorrect or outdated information be corrected.
Right to Erasure: You can request that your data be deleted under certain circumstances.
Right to Restrict Processing: You can request that we limit how your data is used for specific purposes.
Portability: You may request a download of your data.
Right to Object: You can object to your data being used for marketing or profiling.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, legal obligations may prevent certain data from being deleted — if so, you will be informed of the reason.

7. Protection of Minors' Data

Kerkia is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and identity documents are checked in cases of suspicion.

If we become aware that a minor's data has been collected inadvertently, we will promptly delete that data and close the associated account.

8. International Data Transfers

Operating kerkia's services may sometimes require data to be processed outside Bangladesh. In such cases, we ensure full compliance with international data protection standards. Maximum encryption is applied before any data is transferred to overseas servers, and all relevant parties are contractually required to maintain equivalent protection.

9. Policy Changes

Kerkia may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email and a banner notice will be displayed at the top of the site. Continued use of the platform after any changes constitutes acceptance of the updated policy.

10. Get in Touch

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact our support team. We are available 24/7. For general inquiries FAQ Page view or contact our Contact Page Visit us.